Bette-Jo has been the Chief Information Officer for the Province of British Columbia since October 2012. The Office of the Chief Information Officer (OCIO) plays a leadership role in promoting and guiding the management of government information as a strategic business asset, and supporting technology infrastructure as a key enabler of business transformation. Prior to her current appointment, Bette-Jo was Assistant Deputy Minister of Service BC where she led cross government service delivery initiatives to improve services to the public across online, telephone and in-person channels, registry and statistical services.
Bette-Jo has been involved in the development of service delivery agreements with the private sector, including the negotiation of the Service BC – IBM Alternative Service Delivery Agreement for the provision of web channel and contact centre services.
Prior to joining the Government Agents Branch and Service BC, Bette-Jo worked at the provincial and community level in the field of community economic development. Before starting her career over 20 years ago with the British Columbia public service, Bette-Jo worked in the financial services industry, the federal government and non-profit organizations.
Bette-Jo has previously been the British Columbia representative on the Canadian Public Sector Service Delivery Council and past President of the Board of Directors for the Institute for Citizen Centred Service. She currently is the B.C. representative for the Public Sector Chief Information Officers’ Council.